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Terms of Service

Terms of Service – Hamon Window Cleaning

Effective Date: July 24, 2026
Website: https://hamon.co
Business Name: Hamon Window Cleaning
Contact Phone: 775-525-0039

1. Acceptance of Terms

By requesting a quote, scheduling a service, accessing hamon.co, or permitting Hamon Window Cleaning (“Company,” “we,” “us,” or “our”) to perform work at your property, you (“Customer,” “Client,” or “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must notify us prior to the commencement of work.

2. Services Offered & Scope of Work

Hamon Window Cleaning provides exterior and interior window cleaning, hard water stain treatment, screen cleaning, solar panel cleaning, and related exterior maintenance services in Northern Nevada (including Reno, Sparks, Carson City, and surrounding Lake Tahoe communities).

  • Quotes & Estimates: Quotes provided online or over the phone are initial estimates based on customer-provided information. Final pricing may be adjusted on-site upon inspection of window condition, size, accessibility, or severe mineral buildup.
  • Access Requirements: Customer agrees to provide safe, unobstructed access to all exterior and interior windows, including unlocking gates, moving outdoor furniture, securing pets, and raising interior window treatments prior to our arrival.

3. 100% Satisfaction Guarantee & Re-Clean Policy

We take pride in high-quality workmanship and offer a 100% Satisfaction Guarantee subject to the following conditions:

  1. Inspection & Reporting Window: Customer must inspect the cleaned windows and notify Hamon Window Cleaning within forty-eight (48) hours of service completion regarding any missed spots or unsatisfactory work.
  2. Remedy: If notified within 48 hours, we will return to re-clean the specific window(s) or affected areas free of charge.
  3. Exclusions from Guarantee: The 100% Satisfaction Guarantee does not apply to:
  • Pre-existing glass damage, etchings, or mineral burns.
  • Failed double-pane seals (fogging/moisture trapped between glass panes).
  • Post-service rain, high wind dust (“Washoe Zephyr”), wildfire ash, or third-party construction dust occurring after service completion.
  • Windows where access was blocked or denied at the time of initial service.

4. Pre-Existing Property Damage, Fabricating Debris & Glass Scratching Waiver

Glass manufacturing and high-desert environmental conditions create inherent vulnerabilities. Customer explicitly acknowledges and agrees to the following liability waivers:

  • Fabricating Debris Disclaimer: Modern tempered glass frequently contains microscopic manufacturing flaws known as “fabricating debris” (dust particles fused to the glass during tempering). Standard cleaning methods (including squeegees, scrapers, and water-fed poles) can dislodge this debris, causing fine hairline scratches. Customer acknowledges that Hamon Window Cleaning is not liable for scratches resulting from pre-existing fabricating debris on tempered glass.
  • Failed Seals & Thermal Defect Waiver: Double and triple-pane windows can develop failed seals, causing moisture, hazing, or mineral spots inside the sealed glass unit. Cleaning the outer surfaces will not remove internal haze. We are not responsible for pre-existing failed seals or glass cloudiness.
  • Hard Water Stains & Etching: Heavy mineral buildup (calcium/hard water) can etch glass permanently over time. While we utilize professional restoration techniques, complete removal cannot be guaranteed if the glass structure has suffered chemical etching.
  • Window Screens, Frames & Blinds: Sun-baked, weathered, or brittle window screens, vinyl tracks, solar screens, and plastic clips may break or tear during routine removal. Hamon Window Cleaning is not liable for minor wear-and-tear damage to sun-damaged or aged screen frames and clips.

5. Weather & Rescheduling Policy

Northern Nevada weather can be unpredictable.

  • Light Rain & Dust: Light rain does not affect pure-water window cleaning systems. However, in cases of severe rain, lightning, extreme freezing temperatures, or dangerous wind conditions (e.g., high wind warnings over 35 mph), Hamon Window Cleaning reserves the right to reschedule services for safety.
  • Cancellation & Rescheduling: Customer may cancel or reschedule appointments without penalty up to 24 hours before the scheduled arrival window. Cancellations made less than 24 hours prior to service may be subject to a $50 late cancellation fee.

6. Communications & SMS Texting Consent (TCPA Compliance)

By providing your phone number to Hamon Window Cleaning via hamon.co, online quote forms, text, or phone:

  • You expressly consent to receive non-automated and automated communications (including SMS/MMS text messages, calls, and email updates) regarding quote requests, booking confirmations, arrival reminders, service invoices, and customer feedback prompts.
  • Consent is not a condition of purchase. Message and data rates may apply.
  • Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message received, or by contacting us at 775-525-0039.

7. Payment Terms & Late Fees

  • Payment Due Date: Payment in full is due immediately upon completion of service, unless prior written commercial invoicing terms have been arranged.
  • Accepted Payment Methods: We accept cash, check, Venmo, and electronic payments.
  • Late Payments: Outstanding balances unpaid after fifteen (15) calendar days from invoice issuance will accrue a late administrative fee of $25.00 plus interest at the rate of 1.5% per month (or the maximum allowed by Nevada law) until paid in full. Customer agrees to pay all costs of collection, including reasonable attorney’s fees, incurred to recover unpaid balances.

8. Limitation of Liability & Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY NEVADA LAW:

  1. CAP ON LIABILITY: THE TOTAL AGGREGATE LIABILITY OF HAMON WINDOW CLEANING, ITS OWNERS, EMPLOYEES, AND AGENTS FOR ANY CLAIMS, LOSSES, INJURIES, PROPERTY DAMAGE, OR DAMAGES ARISING OUT OF OR RELATING TO OUR SERVICES OR WEBSITE SHALL NOT EXCEED THE TOTAL DOLLAR AMOUNT ACTUALLY PAID BY THE CUSTOMER TO HAMON WINDOW CLEANING FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
  2. INDIRECT DAMAGES: IN NO EVENT SHALL HAMON WINDOW CLEANING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS OR PROPERTY VALUE DEPRECIATION).
  3. INDEMNIFICATION: CUSTOMER AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS HAMON WINDOW CLEANING FROM ANY THIRD-PARTY CLAIMS, DAMAGES, OR EXPENSES ARISING FROM CUSTOMER’S BREACH OF THESE TERMS OR FAILURE TO PROVIDE SAFE PROPERTY ACCESS.

9. Governing Law & Dispute Resolution

  • Governing Law: These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles.
  • Mandatory Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to services rendered by Hamon Window Cleaning shall be resolved through binding arbitration administered in Washoe County, Nevada, rather than in court. Each party shall bear its own costs and attorney fees, unless awarded otherwise by the arbitrator.

10. Licensing Disclosures

Hamon Window Cleaning operates as a fully registered, licensed, and insured business in Northern Nevada, maintaining compliance with the Nevada Secretary of State and applicable municipal business licensing requirements in Reno, Sparks, Carson City, and Washoe County.

Contact Us

If you have questions regarding these Terms of Service or wish to submit a service inquiry, please contact us:

Hamon Window Cleaning
Phone: 775-525-0039
Website: https://hamon.co
Location: Reno / Sparks / Carson City, Nevada